Interviews for Top Jobs at Nutrisystem
Thank you again for your time and wish you luck in your next career move. Overtime was alway being offered. They never show appreciation for the hard work the employees put in. You also have a tour of the entire building and get to see the Sales center Interview Questions Where do you see yourself in 5 years? Interview After two interviews I was brought on as a contractor.
Candidate Interview Reviews
Thanks again for the feedback and best to you in the future. I've seen so many capable and nice people come and go and there is no good reason for that. Make your requirements known and be honest to people who apply to work for you rather than sell them a bill of goods knowing they wont last long.
Shame on you Nutisystem, you hurt many people who did a good job for you. Certainly you did not have a great experience and you are entitled to provide your feedback. I appreciate you taking the time to provide it. I do want to provide some facts on a few of the points. You are correct that the sales role is metric driven.
We utilize a balanced scorecard that incorporates 7 key metrics that encompass the role. We are very clear during the hiring process and the initial training on these measures. The majority of our sales representatives meet or exceed these metrics each month. Additionally, we provide multiple opportunities for our staff to increase their performance through additional development and coaching.
I just wanted to take a minute to share these points and do wish you the best in the future. The job is simple yet overwhelming. Good temporary position until you find something else. As a weight loss counselor you're doing everyone's job and not getting paid enough. You take on the role as sales, retention, customer service, IT for Nutrisystem Numi app, weight loss counselor, and manager because managers encourage you to de-escalate calls by lying to customers saying they are unavailable since they never get on the phone.
You start to feel depressed because you can not get two days off in a row so it feels like your life is nothing but work, management encourages shift swaps but coworkers usually do not want to switch. Customers are usually upset about false information they're given to join the program by sales reps and weight loss counselors are to hear the complaints when the problem could be resolved if sales reps were trained better.
The breaks could also be a little longer since being on the phone is so exhausting, and raises are little to none. Improve the company then maybe the turnover rate would not be so high.
The weight loss counseling position is a role that wears many hats. This is explained in the interview process and in training.
Counselors are compensated appropriately for the role and we benchmark compensation to similar roles. In addition, counselors earn commission on sales of new programs and cross-sell products. Our leadership team is dedicated to the success of the team. We share feedback on performance metrics weekly and in some cases daily to ensure counselors are fully aware of their performance.
In addition, our leadership team has one-on-ones and coaching sessions with counselors to assist them with their performance. The leadership does their best to ensure we have floor coverage for questions and assistance with escalated issues. The team will provide direction to assist the counselor with handling escalated issues that they are empowered to handle.
While everyone in our Contact Center strives to do their best, mistakes do happen. We encourage counselors to share situations that may have been mis-handled so we can ensure coaching is provided, when necessary.
We have an Open Door Policy, so that employees may discuss concerns with their immediate supervisor or department head. Contact Center work is not for everyone long term.
We want our employees to be open about their career development so we can assist them with developing the skills for future opportunities.
During my first 5 years as a Sales Rep, I had the opportunity to work with some of the most talented and appreciative co-workers and managers in the business. I was one of the many reps whose compensation and bonuses grew as the company grew by leaps and bounds, enjoying flexible scheduling, great team leadership, awesome bonuses and perks including being wined and dined at some of Center City's finest restaurants. Many of us enjoyed our best years from to All of this ended abruptly with a change of management or I should say "mismanagement" and corporate greed, to the point where many talented individuals were terminated by way of micro-management and the need to find reps who were willing to work for far less compensation than those whose jobs they were replacing.
As sales numbers dropped, the company stock dropped accordingly, so desperate measures were needed to try to right the ship. I was part of the initial team of Retention Specialists; 15 Weight Loss Counselors and 15 Sales Reps, the "cream of the crop" as we were anointed - a group who were so good in our specific areas who were to work together to attempt to reacquire the droves of customers who were dropping out of the program for one reason or another. Our job was to learn from one another and develop a mix of skills in order to get program participants back into the program to refocus on their weight loss goals.
My position was terminated after 7 years with this company because I was unable to return to work on a specific date, between two surgeries that management knew were pertinent to being able to perform my job. At the time of my dismissal, less than 2 years from the start of the Retention Program, there were only 2 Reps remaining of the 30 who were initially hired -- the rest were either fired, quit or replaced by others management felt were more fit to mold into robots, to do the job the way they saw fit and for far less compensation.
Treat employees with respect and the way you would like to be treated by others; Stop micro-managing and allow your employees to feel good about themselves, reward them for doing a job well-done, instead of the intense scrutiny that is imposed on them on an ongoing basis. Thank you for your note. They were all, and I mean all, promoted because of circumstance. Circumstance as in they just so happened to be there the longest, so they got promoted. Some of the supervisors are cold, uppity, and snippy.
The biggest con is; you don't get commission and hourly rate, its either or. So, which ever is biggest. My advice is to give commission and the hourly rate, or take away commission and raise the hourly rate. If management feels people will not work as hard if the commission is taken away and the hourly rate is raised, then make the performance reviews stricter.
Employees that feel valued work harder and smarter for you. Next, give each and every supervisor in that call center sensitivity and leadership training, tell them that they shouldn't talk down or about their subordinates, and patience is a virtue.
Finally, I find it very odd that there is only one, ONE, black supervisor on the call center floor. Gym on site that never gets used because you want to get out of that building as soon as possible. Micro managed, horrible corporate culture.
You could ask 3 manager the same question and get 3 different answers. Company stock is plummeting and they will do anything to not have to pay you. Fix the culture by firing your supervisors through VP's and start over.
They are the most negative people ever and need to get out of their little social club and realize to run a profitable business you need the front line people to care about the company. Pay was excellent at first on pace to make 90, first year but job is very very easy to get burnt out on. HIGH rate of burn out. Company cares very little for its employees.
Employees often left in the dark on issues involving their pay and other serious issues. Your response will be removed from the review — this cannot be undone. This will replace the current featured review for targeted profile. Are you sure you want to replace it? View All num of num Close Esc. How does your company compare? First 6 months of you will be working close to 7 days a week to make your numbers and will make most of your pay for the year by then.
Client interactions fast paced, repetitive and missing a health disclosure e. Thank you for your review. It is true that the 1st quarter of each year is traditionally our busiest time of the year. Please also note that the attendance policy applies to each employee equally, regardless of performance level. I thank you again for taking the time to provide a review and wish you the best in your future endeavors. Your response will be removed from the review — this cannot be undone.
This will replace the current featured review for targeted profile. Are you sure you want to replace it? View All num of num Close Esc. How does your company compare? Get a free employer account to respond to reviews, see who is viewing your profile, and engage with your candidates.
Follow Add a Review. Filter Inside Sales Representative. Close Your trust is our top concern, so companies can't alter or remove reviews. Pros Colleagues were fun to work with; most had really great personalities. Cons Very, very slow during the summer months. Advice to Management Reps get burnt out quickly in their position. Flag as Inappropriate Flag as Inappropriate. Pros Have the opportunity to speak with many customers and help with there weight issue and health.
Cons Very rigid break schedule, 10 minute morning, 10 minute afternoon, 30 lunch Customer service can override your sale and reduce or take your sale without notice, resulting in potential commission loss for no fault of your own. Advice to Management The dialer should be a better mixture of potential new sales vs Saves or cancellations for new sales associates, need to learn and grow. Join the Nutrisystem team. See Our Latest Jobs. Pros I love my job! Cons One week day off and one weekend off.
Advice to Management I have seen a lot of favoritism amongst supervisors and coworkers. Pros Mid morning schedule which is great to avoid rush hour traffic. Cons It get slow at times so manage your money well. Cons Wish this management team was in place in Advice to Management Consider part-time positions - with weekend schedules to help increase employee retention rates and provide opportunities for supplemental income to part-timers.
Pros Wonderful earning potential in the Diet Season. Cons For me it is my commute. Pros Enjoyed co-workers and clients.