3123 Nutrisystem Consumer Reviews and Complaints
The meats in the shelf items are conveniently packed in a vacuum sealed wrap but were tender and taste like they are right out of the deli. And how did you over come these stalls? Enjoying the Oregon Coast pre-weight loss. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. I really do appreciate that this program exists. He has lost 8lbs.
Final Nutrisystem Review
First, I hate to cook, so one month's set of prepacked meals delivered to my door sounded great. Also I was able to select my food choices from a wide variety of foods.
So how come Nutrisystem didn't work for me? I personally am unable to eat the same types of food for an extended period of time. The choices, although there are many, simply became boring after a while. One finds themselves looking to eat something Unfortunately, often times I did find something else.
The occasional slice of pizza instead of the prepackaged meal and so forth. Soon I was rarely eating the prepacakged meals at all. I realized that I had totally abandoned the plan when I saw a large quantity of unopened Nutrisystem meals in my freezer way past the time I should have eaten them.
Simply put, Nutrisystem made me feel like I was denying myself. And as we all know, one can never succeed on a diet that is denial based. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor.
I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris!
I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok.
My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program.
Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food.
Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate.
We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged.
Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.
If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns.
Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down.
It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.
Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information.
Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer.
First reply was very fast, second was a bit slower but they explained to me the reason why. I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months.
First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late. How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort.
The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off. We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent.
Who wrote this review? Your body stops digesting the first meal when you start eating the next meal? What kind of psudo-science is that? And, microwaving food kills its nutrients? What fake news website did you get that nugget off of? As for the cost… if you are someone who is overweight, as I was, you likely spend a TON on money eating out, eating fast food, or a ton of money on overpriced processed food and snacks from the grocery store.
For me, I ate out almost every meal. I am saving money. Yes, you do need to suppliment your Nutrisystem diet with some fresh vegetables from the store. Fresh lettuce, green beans, peppers — whatever it is you choose is not all too expensive.
But besides all that, you are paying for a service. If you offset the cost you normally pay for a month of food — whatever extra you are paying for Nutrisystem above that is the price you pay for a service.
But if you need help — like I did — then pay for that service. Yes they charge more to not autoship a plan. Again, they are providing a service. If you are willing to commit to two months and have them autoship, they know they have a longer term customer and will give you a discount. Personally I see nothing wrong with that.
The prices are all laid out on their website when you order. Different price level and discounts for committing to the two months and auto ship. The food is good. It is not a five star resturant quality meal. They never claim that it is. But its decently good, some very good. That is all personal preference. As for the diet. I never felt hungry. And I used to be able to put away huge portions of food. If you get a hunger pang you cal always eat as much vegetables as you want. I keep carrot sticks, sugar snap peas, sliced green and red bell peppers on hand and munch on them.
If you follow the plan it works. You restrict the calories you are taking in, and replacing fatty unhealthy foods with good high fiber, no artificial flavorings, food. You eat several times a day, suppliment with veggies and you lose weight. If you cheat or dont follow the plan it wont work. My mother lost a ton of weight on the plan. I highly reccomend the program. Commit and you will lose weight and feel better. Does it Really Work?
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